Shipping policy
Shipping Policy
1. Delivery Zones
Products offered on the website https://bodyfitmen.com are delivered exclusively within the United Kingdom.
2. Order Processing
Orders are processed within 24 to 48 hours after payment validation.
Processing an order may require some preparation time before dispatch. Once the order has been confirmed, it is passed on to our logistics partners in charge of shipping.
A confirmation email is sent to the customer once the order has been confirmed.
3. Delivery Times
Estimated delivery times are 10 to 14 working days from the date of order confirmation.
These timeframes are provided as a guide and may vary depending on:
- the carrier
- logistical conditions
- periods of high activity
- events beyond our control
4. Carrier
Deliveries are handled by partner carriers.
Depending on the destination and logistics, shipping may be carried out by Yun Express or a partner local carrier.
5. Delivery Costs
Delivery costs are shown at the time of order confirmation and are calculated based on the conditions applicable at the time of purchase.
6. Order Tracking
Where tracking is available, a tracking number may be provided to the customer in order to follow the parcel's progress.
The activation time for tracking may vary after dispatch.
7. Parcel Not Received or Delivery Issue
If a parcel is not received within the estimated timeframe, the customer is invited to contact our customer service team via the contact form available on the site.
Each situation will be reviewed in order to offer an appropriate solution.
8. Damaged Parcel
If the parcel arrives damaged, the customer is invited to contact our customer service team as soon as possible, providing the necessary information to allow the situation to be examined.
9. Delivery Address
The customer is responsible for the accuracy of the delivery information provided at the time of ordering.
In the event of an error in the address provided by the customer, the seller cannot be held liable if the delivery cannot be carried out.
10. Delivery Delays
Delivery times are provided as estimates.
The seller cannot be held liable for delays attributable to the carrier or to exceptional circumstances beyond its control.