Refund policy
Returns & Refund Policy
1. Right of Cancellation
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel their order within fourteen (14) days of receiving their goods, without giving any reason and without incurring any costs other than those associated with returning the product.
To exercise this right, customers should submit their request via the contact form available on our website:
https://bodyfitmen.com
Customers must clearly state their intention to cancel and provide the information needed to identify the order concerned.
2. Return Conditions
To be eligible for a return, the product must:
- be unused
- be in its original condition
- be in its original packaging
- show no signs of use or damage
For hygiene reasons, products that have been worn, washed or used cannot be accepted for return.
The return address will be provided to the customer once the return request has been approved by our customer service team.
Return postage costs are the responsibility of the customer.
3. Return Procedure
Once the request has been received, return instructions will be sent to the customer.
The product must be returned within a reasonable timeframe following approval of the return.
Any return sent without prior contact with our customer service team may be refused.
4. Refunds
Once the returned product has been received and inspected, the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.
In accordance with UK consumer law, refunds will be processed within a maximum of fourteen (14) days from receipt of the returned product.
The time it takes for the refund to appear in the customer's account may vary depending on their bank or card issuer.
5. Damaged Products or Delivery Issues
If a product arrives damaged, defective, or if there is a delivery issue, the customer is invited to contact our customer service team via the contact form on our website as soon as possible.
Each case will be reviewed individually in order to offer a suitable solution (replacement, refund or other appropriate resolution).
6. Non-Refundable Items
The following items cannot be refunded:
- products that have been used, washed or worn
- products returned incomplete or damaged
- products returned after the legal cancellation period has expired